Things rarely go wrong, but if they do, we work very hard to put things right. This is normally a partnership process. For example, have we misunderstood your needs, or has something gone wrong other than translation? We will work with you to find solutions. We also develop expertise as we work with a client. For example, you may have specific terminology you want us to use, or a specific style or tone. It’s much easier if we know and understand your requirements from the outset.